Sona10 Privacy Policy – Our commitment to protecting your data

1. What types of information we collect

To deliver services on the Sona10 platform, we collect certain necessary information. We always follow a minimal data collection policy.

Identity Information:

• Full Name and Date of Birth
• Email address and mobile number
• Home Address and Country
• National ID or Passport Number (for verification purposes)

Financial Information:

• Payment Method Details (last 4 digits of card number)
• Transaction history and amounts
• Mobile Banking Account Details (for verification purposes only)

Technical Information:

• IP address and device type
• Browser Information and Operating System
• Login time and session duration
• Gaming Activity Log

2. How we collect information

Sona10 collects your information through the following methods, with full transparency at every step:

• Direct collection: You provide information directly when registering, updating your profile, or contacting support
• Automatic collection: When you use our platform, certain information is collected automatically through cookies and similar technologies
• Verification Process: Identity documents are collected for verification under the KYC (Know Your Customer) process
• Third Parties: Limited information may be received from payment processors and fraud prevention systems

3. Purposes for which we use your information

Sona10 uses the information collected under this privacy policy for the following purposes:

We never sell your data to advertising companies or use it beyond what is necessary. Every use of your data has a clear and legitimate purpose.

4. Information sharing and disclosure policy

Sona10 does not share your personal data with third parties, except in a limited number of cases that are fully lawful and necessary for your protection:

• Payment Processor: Only the minimum necessary information is securely shared to complete transactions
• KYC verification provider: Licensed third parties are used for identity verification
• Law Enforcement: Information may be disclosed if required by a court order or legal obligation
• Fraud Prevention System: Limited data verification against industry-wide blacklist databases

5. Cookies and tracking technologies

Sona10 uses cookies and similar technologies to enhance your browsing experience. The types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled
• Functional Cookies: To remember your preferences such as language and theme
• Analytics Cookies: To monitor platform performance — you can turn this off
• Marketing Cookies: To show relevant promotions — you can turn this off at any time

You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some services.

6. Data security measures

Sona10 has implemented industry-leading technical and organizational measures to protect your privacy:

• TLS/SSL Encryption: All data transmissions are secured with 256-bit encryption
• Two-Factor Authentication (2FA): An extra layer of security on account login
• Firewall Protection: Advanced network firewall and DDoS protection
• Encrypted Database: Stored data is protected with full encryption
• Routine Security Testing: Penetration testing by independent security experts
• Access Controls: Only authorized staff may access data on a need-to-know basis

7. Your privacy rights

Sona10 believes you should have full control over your own data. Your rights are outlined below:

• Right to Know: You have every right to know what information we hold about you
• Right to rectification: You may request correction of any inaccurate information
• Right to Erasure: You may request deletion of your data under certain conditions
• Right to Portability: You can download your data in a standard format
• Right to Object: You may object to the processing of your data for specific purposes
• Right to withdraw consent: You may withdraw your consent at any time

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days.

8. Data retention periods

Sona10 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: Up to 5 years after account closure (legal obligation)
• Transaction records: Up to 7 years (in accordance with financial regulatory guidelines)
• Customer Support Contact: Up to 3 years after last contact
• Technical Logs: Automatically deleted after 90 days
• Marketing Preferences: Retained until you withdraw your consent

9. Protection of minors' data

Sona10 strictly does not provide services to anyone under 18 years of age and does not collect any data from minors.

We ensure the protection of minors through the following measures:

• Date of birth verification is mandatory at the time of registration
• Age-related documents are verified as part of the KYC process
• Additional verification is carried out in suspicious cases
• Any account found to belong to a minor is closed immediately

10. Changes to the privacy policy

Sona10 may update this privacy policy from time to time. When changes are made, we will notify you in the following ways:

• The effective date of any changes will be clearly published on the website
• Advance email notice will be sent for significant changes
• A notification of the change may be displayed upon your next login

Continued use of Sona10 after any changes takes effect will be considered acceptance of the updated Privacy Policy. If you do not agree to the changes, you may request that your account be closed.