Gaming is for fun, not for escaping stress. Sona10 is committed to helping you play within healthy limits.
The tools we provide to keep your gaming experience safe
Set your own daily, weekly, or monthly deposit limits. There's no way to go over your budget.
Decide in advance how long you'll play each day. Once your set time is up, the system will automatically send you a notification.
Take a temporary break of anywhere from 24 hours to 30 days. Your account will be automatically deactivated during this period.
Exclude yourself from the platform for anywhere from 6 months to permanently. Your choice, our support.
View your gaming history, win/loss record, and total spending all in one place. Stay informed about your activity.
Our support team is here for you at any time. Get confidential help with gaming concerns.
Responsible gaming means enjoying gaming as a controlled and entertaining activity — in a way that does not harm your family life, work, or finances. Sona10 believes that building healthy gaming habits is not the player's responsibility alone; the platform has an equal role to play.
The foundation of our responsible gaming policy is this — enjoy gaming when you're in a good headspace, with a clear mind and a set budget. Gaming is never the right way to recover lost money or relieve stress. Sona10 is always here to ensure gaming plays a positive role in your life.
In Bangladesh, many people see gaming as a quick way to make money — that's a misconception. At Sona10, we're continuously working to build a culture of responsible gaming. Every tool and feature we offer is built with that goal in mind.
It's not always easy to recognize when gaming has become a problem. Sona10 wants you to stay aware. If you notice any of the signs below, it's time to act:
After logging into Sona10, go to Account Settings and find the Responsible Gaming section. From there, you can set the following limits yourself:
| Limit Type | Time Limits | Effective from |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately |
| Loss Limits | Daily / Weekly / Monthly | Immediately |
| Bet Limits | Maximum amount per bet | Immediately |
| Session Time Limit | Maximum hours per day | From your next login |
| Cooling-Off (Break) | 1 day – 30 days | Immediately |
| Self-Exclusion | 6 months – Permanent | Within 24 hours |
Self-exclusion is a decision you make when you recognize that you need a longer break. Activating self-exclusion on Sona10 will completely lock you out of the platform for a set period. During this time, no bonus offers or marketing messages will be sent to you.
Log in and go to the "Responsible Gaming" section from the profile menu.
6 months, 1 year, 5 years, or permanent — choose the duration that works for you.
To verify your identity for security purposes, you will need to complete a brief verification process.
Your account will be deactivated within 24 hours and you will receive a confirmation email.
Your account does not reactivate automatically once the period ends — you'll need to consciously reapply to resume.
Sometimes a family member can tell that a loved one has developed a gaming problem, but doesn't know what to do. Sona10 is ready to support family members too.
If you feel a family member is spending too much time or money on Sona10, please reach out to our support team. We handle third-party requests with full confidentiality.
Ask yourself honestly:
Sona10 strictly For 18+ only serves players. If you suspect a minor is using the platform, contact support immediately.
We're here for any gaming-related concerns:
Live chat support is available 24/7.
Sona10 encourages you to follow these habits
Before you start playing, decide on the maximum amount you're willing to spend today. Do not exceed that limit.
Decide in advance how long you'll play each day. Use a timer — it makes it easier to keep track of the time.
Borrowing money or using credit to fund gaming is one of the most dangerous habits you can develop. Only play with money you can afford to lose.
Avoid gaming when you're angry, sad, or stressed. Your judgment isn't at its best in those moments.
Don't try to win back losses immediately after a losing session. Come back the next day with a clear head.
Take at least a 10-minute break every hour. Get up, drink some water, and move around.
Family always comes before gaming. Make sure gaming isn't damaging your relationships.
Winning is never guaranteed in gaming. Treating it as a source of income will lead to problems.
Sona10's limit-setting and self-exclusion features are here for you. Use them.
If something feels wrong, contact support right away. Asking for help isn't weakness — it takes courage.
Your questions about responsible gaming, answered